Kathmandu. MAW Rides, the sole authorised distributor of Yamaha in Nepal, successfully conducted the Yamaha Service Incharge Meet 2081 on January 2 and 3, 2025. A total of 69 Service Incharges from Yamaha’s nationwide dealer network participated in this comprehensive two-day event to enhance service quality, foster collaboration, and improve dealer profitability.
The Yamaha Service Incharge Meet 2081 served as a platform to review the Service Performance for fiscal years FY 80/81 and FY 81/82, update participants on the latest Service Strategies under the ABP (Annual Business Plan), and enhance the managerial skills of Service Incharges to elevate operational efficiency. The event also aimed to promote team-building and collaboration across the dealer network, with expected outcomes such as improved service quality, enhanced customer satisfaction, increased customer retention, streamlined operations, and strengthened dealer profitability. Key themes covered included Customer Satisfaction, Service Process & Quality, Service Volume & Retention, Dealer Profitability, Authorized Service Points (ASPs), and Manpower Capability.
Discussions on Customer Satisfaction focused on topics like Google Reviews, CSI (Customer Satisfaction Index) remarks, Yamaha Express Service, and effective customer complaint management. In the Service Process & Quality theme, participants learned about standard SOPs, injector cleaning, periodic maintenance, same-day delivery, and the use of special tools. Service Volume & Retention strategies included reminder calls, bonus free services, AMC (Annual Maintenance Contract) renewals, and tracking lost customers. Dealer Profitability discussions centred around service absorption ratios, expense and income tracking, and actionable plans to improve profitability. The ASPs and Secondary Networks theme highlighted ASP creation, monitoring, and collaboration with Parts Wholesale Operators (PWO). Finally, Manpower Capability focused on training and the importance of e-learning for developing skilled service staff. Participants were also provided with valuable information about Yamaha’s FI (Fuel Injection) technology, emphasising Yamaha’s technological leadership and commitment to innovation.
Speaking at the event, Mr Deepak Kumar Agrawal, ED & CEO of MAW Rides, shared his thoughts on Yamaha’s commitment to service excellence, “At Yamaha, we believe that superior service is the cornerstone of building lasting relationships with our customers. This event is an opportunity for our Service in-charge to elevate their skills, improve operations, and deliver world-class service to our customers. By investing in the growth of our people and our dealer network, we are ensuring the continued success of Yamaha in Nepal.” The event concluded with actionable insights and collaborative discussions, reinforcing Yamaha’s unwavering commitment to delivering exceptional service and driving profitability for its dealers.
Yamaha, under MAW Rides, continues to lead the two-wheeler market in Nepal with a focus on innovation, customer satisfaction, and engineering excellence. Yamaha’s extensive dealer network and customer-first philosophy position it as a trusted brand for riders across the country.
